Privacy Policy – Pikpalvelu Oy

Effective Date: 23 January 2025

1. Introduction

This Privacy Policy explains how Pikpalvelu Oy ("we", "our", or "us") collects, uses, and protects personal data of users who use our services through PikGo (for riders) and PikGo Driver (for drivers). We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and Finnish data protection laws.

Company details:

  • Company Name: Pikpalvelu Oy
  • Business ID (Y-tunnus): 3420221-7
  • Address: Vuorikummuntie 2 A 4, 00390 Helsinki, Finland
  • Email: info@pikgo.fi
  • Website: www.pikgo.fi

2. Personal Data We Collect

We collect only data necessary to provide and improve our services.

a. Data you provide:

  • Name, phone number, email address
  • Language preferences, saved addresses, communication settings

b. Automatically collected data:

  • Real-time geolocation during active rides
  • Device and technical data (IP address, device type, operating system)
  • Payment-related information (processed securely by Stripe; we do not store full card details)

c. Data from other sources:

  • Ratings, feedback, and referral information

3. Purpose of Processing

Personal data is processed to:

  1. Provide transportation services
  2. Process payments
  3. Provide customer support and resolve disputes
  4. Ensure safety, prevent fraud, and improve service quality
  5. Send service-related notifications and marketing messages (where permitted)

4. Legal Basis for Processing

Processing is based on:

  • Performance of a contract
  • Legitimate interests
  • Legal obligations

5. Data Sharing and Transfers

We may share personal data with drivers, payment service providers (such as Stripe), and authorities when required by law. We do not sell personal data.

Some data may be processed outside the EU/EEA. In such cases, appropriate safeguards are applied in accordance with GDPR.

6. Cookies

Our website may use cookies and similar technologies to improve user experience. You can manage cookies through your browser settings.

7. Data Retention

  • Account data: retained while the account is active
  • Financial data: retained up to 7 years
  • Ride-related data: anonymized after 3 years

8. Your Rights

You have the right to access, correct, delete, and transfer your personal data, and to object to certain processing. You also have the right to lodge a complaint with the Finnish Data Protection Ombudsman (Tietosuojavaltuutetun toimisto).

Requests can be sent to info@pikgo.fi.

9. Account Deletion

You may request account deletion by emailing info@pikgo.fi. Accounts are permanently deleted within 90 days unless retention is required by law.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age.

11. Data Security

We use technical and organizational measures to protect personal data.

12. Changes to This Policy

Updates will be published on our website or apps. Continued use means acceptance.