Cancellation Policy – Pikpalvelu Oy

Effective Date: 23 January 2025

Rider Cancellation

  • Free cancellation within 2 minutes
  • Cancellation fee may apply if driver is en route or after 2 minutes

Driver Cancellation

  • Driver may cancel if passenger is absent
  • Driver may cancel if situation is unsafe or pickup details are incorrect

No-Show Policy

If the passenger does not appear within 5 minutes at the pickup location, a cancellation fee may apply.

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