Refund Policy – Pikpalvelu Oy

Effective Date: 23 January 2025

1. Refund Situations

  • Incorrect charges
  • Duplicate payment
  • Technical errors
  • Driver no-show
  • Safety issues

2. Non-Refundable Cases

  • Completed rides without valid complaint
  • Late cancellations
  • Delays outside driver control

3. Partial Refunds

  • Route deviation
  • Waiting charges
  • Service dissatisfaction

4. Refund Process

  • Submit request within 14 days to info@pikgo.fi
  • Decision within 7-14 business days
  • Refund issued to original payment method (Stripe)
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